Last updated: June 17, 2018
Loadette Ltd (“Loadette” “Company”, “We”, “Us” or “Our”) welcomes you to our websites located at www.loadette.com (“Website”, “Site” or “Platform”). The Website is owned and operated by Loadette Ltd, a Company registered in accordance with the laws of United Kingdom. Any reference to “Loadette”, “Company”, “We”, “Us”, or “Our” refers to Loadette Ltd and any reference to “You”, “Your” or “User” refers to all website visitors/users, whether registered or unregistered.
The Company is the data controller for any personally identifiable information you provide to us through our website.
Collection and Processing of Personal Information
We collect information from you when you:
- Create a Loadette account;
- Post any content on the platform;
- Send us an enquiry or support request;
- When you visit our Website.
What information we collect from you and how we process such information?
- Account Information – Personal Information
When you create an account on the Platform, we will request you to provide us with your: full name, email address, your home address and your phone number.
Purpose of processing
We process this information to verify your account, enable you to log into your account and to contact you when required.
- Collection of enquiry information
We collect certain personal information from you when you send us enquiries or other support requests through the “contact us” page on our website or directly via email. When you send us enquiries we will collect your email address, your name and the content of your message.
Purpose of processing
We process the data received from your enquiry for the purpose of responding to your request, to keep a record of your past communication with the Company and to provide you support where needed.
- Collection of mailing list data
We also collect certain personal data about you when you subscribe to receive marketing communication from us.
Purpose of processing
Your information is processed to send you relevant marketing material that you subscribe to receive.
- Automatically collected data
We automatically collect certain data about you when you use the Website such as log data about the time, duration, and frequency of your website visit, your browser type, your operating system, pages you visit on our website and operating system you use to access the Service.
Purpose of processing
We process this information to better understand how you use our Services and to improve your User’s experience.
- Collection for analytical purposes
- Collection of payment information by our payment processor
- Authenticate you as a user and prevent unauthorized access,
- Enable certain functions of the service,
- To provide analytics,
What are your choices regarding cookies?
The legal basis for our collection and use of your personal information is to perform our obligations under the agreement that we enter into when you use our Platform Services.
We may also process your information where we have a legitimate interest in such processing to improve our service for our users.
Where we use your personal information to send you any marketing material, the legal basis of such processing is your consent which we will obtain from you before we process your information for such purpose.
Please note that we may process any of the aforementioned information that we collect from you for the establishment, exercise or defence of our legal claims in any court proceedings or where we are required to process your personal information for fulfilment of our legal obligations.
Disclosure of your information
We do not sell or rent your personal information to any third-party.
We may disclose your personal information in the following circumstance:
- If required for the performance of our service;
- if we are required to do so by law;
- to protect our vital interest;
- to perform our contract with you;
- to protect the interests of other individuals and/or;
- upon reasonable requests from the law enforcement and regulatory authorities.
Who do we share your personal information with:
- Our service providers such as hosting service providers, developers as well as third-party tools we use for our email marketing. We currently use MailChimp for our email marketing and they act as our data processor for the purposes of email marketing;
- To any governmental body or authority where we are required to provide such personal information by law.
Transfering your personal data outside European Economic Area (EEA)
Merger or Acquisition
Your Data Rights under the GDPR
Your right to access your personal information
You have the right to access your personal data that we have for you along with information relating to the purpose for which we are processing your data and who we share it with. If you are currently a Loadette account holder, you can log into your account and view the personal information you provided us or alternatively by contacting us at firstname.lastname@example.org.
Your right to edit your personal information
Where the information we hold about you is incorrect, outdated or inaccurate, you have the right to edit your information for the purposes of rectifying any inaccuracies or updating it.
Your right to erasure of your personal information
You have the right to request that we erase your personal information from our records. We will respond to your request within 30 days from the date of receipt of your request.
If you wish to exercise your right to access or erase your personal information, please contact us at email@example.com and we will respond to your request within thirty working days.
Your right to object to the processing of your personal information
You have the right to object to our processing of your personal information including processing of data for direct marketing purposes. We will immediately cease processing of your personal data for such direct marketing purposes upon receipt of your objection.
Your right to data portability
You have the right to receive your data in a machine-readable format.
Your right to file a complaint with a supervisory authority
If you are of the view that our processing of your personal information is infringing your privacy rights or any applicable privacy laws governing your personal data, you may file a complaint with a data protection authority responsible for data protection in your country of residence (if you are living in EEA) or with the ICO in United Kingdom:
The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
Tel. +44 1625 545 745
Art 29 WP Member: Ms Elizabeth DENHAM, Information Commissioner
Your right to withdraw your consent
Where we use consent as the legal basis for processing your personal information, you have the right to withdraw your consent anytime by giving us a written notice of your withdrawal at firstname.lastname@example.org.
When you opt-in to receive marketing communication from us, we will use your personal information to send you marketing material that we think you’ll find interesting. You can opt-out of receiving such communication at any time by clicking the unsubscribe link at the bottom of our emails, and we will no longer send you marketing emails. Please note that although you will no longer receive marketing emails from us, we may still have to send you system/policy update related emails and your data will remain on MailChimp for the entire duration that your Loadette account is active.
We take all reasonable and commercially viable steps to ensure the safety of your personal information, however as with any transmission of information over the internet, we are unable to offer any guarantees as to the security of your personal information.
Retention of User data
We will retain your personal data for the entire duration that you are using our platform services. Please note that we will not retain your personal information for a period longer than necessary for the fulfilment of our business and legal obligations.
We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such third-party sites. Any presence of third-party links on our Website does not indicate an endorsement or recommendation of such third-party by the Company, and your access/use of these sites is solely at your own risk.
Email address: email@example.com
Business address: 61 London Road, Maidstone, ME16 8TX